Frequently asked questions
The questions that come up most, and how to reach someone if the answer is not here.
Getting started
How long does it take to be up and running?
About thirty minutes if you already have your software credentials and administrator access to your site. The longest part is usually getting the credentials from your vendor: allow a few days on their side.
My listing software is not in the list
Write to support with its name. Many packages expose a standard XML feed: in that case the generic connector already works. Otherwise a connector can be added.
My website does not run WordPress
That works: choose the Webhook output connector (HTTP push). Your developer receives the properties and integrates them as they see fit. Plan for their involvement.
I did not receive the verification email
Check your spam folder. The link expires after a while: you can request a new one from the sign-in page.
Day to day
Do I have to enter my properties twice?
No, never. You only enter data in your listing software. Ts-Immo only reads — it writes nothing back into your CRM.
Can I fix a listing directly in WordPress?
Technically yes, but the next sync will overwrite your fix. Always correct things in your software: it is the source of truth.
How long between a change and it going live?
At most, your plan interval (a day, a few hours, or an hour). To publish right away, run a manual sync from the gateway card.
Can I publish to several websites?
Yes. From the same source software, add the Additional site add-on to your gateway. From two different packages, create two gateways.
What happens if my CRM goes down?
The sync fails and you see it in the sync list. Your website is not affected: it keeps the properties from the last successful sync. Everything resumes once the service is back.
Data and security
Who can see my properties?
You, and anyone you handed an API token to. Nothing is shared between customers.
What happens to my data if I cancel?
Syncs stop at the end of the paid period. Properties already published stay on your site — it is your site, you keep the content.
Are my CRM credentials protected?
They are only used to query your software and are never shown in clear text again after saving. You can replace them at any time from Edit gateway.
Reaching a human
The Support menu section opens a tracked ticket. To get a useful answer on the first try, include: the gateway involved, what you expected, what you saw, and — for a sync problem — the date and time of the sync in question.
